Using iPads with Examplify

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ExamSoft is a secure testing tool that allows students to take tests from an iPad while preventing them from accessing the Internet or other programs on their computer. Students download exams before class and will only need a password from the instructor/proctor on exam day to get started. Students use the Examplify Application to take the exam securely.

Examplify (Examsoft)

Examplify is an assessment program that enables exam takers to securely take examinations downloaded to their own iPad devices by blocking access to files, programs, and the Internet during an exam.

Overview

Students are required to download the Examplify software. Using this app, students will be able to download exams to take on exam day. Students will be required to download the exam prior to coming to class on the day of the exam. Internet access is required to download and upload tests.

Download Examplify for the iPad

Examplify for iPad: Release Notes Overview

**Before the Assessment**
Issue	Error Type	Resolution
Exam-taker says that they can't see where to start the exam.	User error – exam-taker	Ask what the exam-taker is seeing on the screen. Possibly the exam-taker has logged into the web-based portal rather than launching Examplify.
Exam-taker says that the exam password does not work.	User error – exam-taker	The exam-taker is most likely entering the exam password incorrectly. Remind the exam-taker that the password is case-sensitive. Ensure that the exam-taker has selected the correct assessment.
Exam-taker opens Examplify but does not see an exam available.	Assessment Building/ Posting	Check the post settings to ensure that the download window is open. Adjust the time if necessary. If you change the download window, advice the exam-taker to select Refresh Exam List within Examplify to see the latest information.
Student didn’t download exam on time and now download window is closed	Assessment Building/ Posting	Report this to instructor; then, go in to the Post Settings page and change the download end time to the current time + 5 minutes, to give them extra time to download. More information on Posting Exams.
ERROR Message: Client received SOAP Fault from server	User error – admin	[view screenshot] There are three steps to resolve this issue: Confirm with Ed-Tech that the student's ECA is correct in ExamSoft and that the account is active. If the ECA is wrong, a new account will need to be created. ExamSoft uses LDAP authentication. Just like SSO (Single Sign-On), If users type their password wrong more than 3 times, they'll get locked out. The only way to resolve this is for the user to call the BCM Help Desk (713-798-8737) or log into the Password Manager and push through all the unlocks for the account. If still unable to log in, ask the BCM Help Desk to re-synch your password to all the systems. If the Help Desk is able to re-sync the password, but doesn't resolve the issue, the next step would be for the user to change their password (https://password.bcm.edu). Note that this will take some time for the password to replicate to all the systems (about 15 to 20 minutes). NOTE: The ExamSoft Admin nor ExamSoft Support have the ability to unlock or reset BCM Computer Accounts.

**During the Assessment**
Issue	Error Type	Resolution
Exam-taker does not see an image attachment referenced in the question stem.	User error – admin	The exam-maker might have forgotten to add the picture. Review the assessment to ensure that the image was added as either an in-line image or attachment.
Exam-taker experiences a freeze during the assessment.	Examplify – technical	Advise the exam-taker to hard reboot the device (turn it off and on manually) and re-start Examplify. If it's a mock exam, provide an additional download to test the device again. If the mid-exam freeze continues, advise the exam-taker to call ExamSoft Support at 866-429-8889, ext. 1
Exam-taker receives an orange screen with a message about a continuation code, challenge key, or resume code.	Examplify – technical	Ask the exam-taker for the code that is displayed on the screen. Log in to your ExamSoft Portal, navigate to the Proctoring tab, and then enter the code in the Continuation Code field. Select Submit. Provide the code (on your screen) to the exam-taker, who can now enter it on the Examplify screen to continue the exam.

**After the Assessment**
Issue	Error Type	Resolution
Exam-taker cannot upload assessment.	Examplify – technical	Instruct the exam-taker to reboot the device. Ask the exam-taker to check the network settings to ensure that the device is connected to the internet. If the network signal is weak, the exam-taker might need to briefly connect to a hotspot. In some cases, a manual upload may be necessary. This may be completed by the exam-taker, or the exam-taker may call ExamSoft support for assistance at 866-429-8889, ext. 1 If this is a lab environment, a manual upload may be done on a computer in the lab with iTunes installed.
Student didn’t receive the completion Green Screen	Examplify – technical	Confirm on the ExamSoft website that the exam was submitted. Open the Exam Click on the Exam Taker Activity Tab A completed/submitted exam file will show up under the File Name column Sometimes, network connections take longer to connect the internet. Double check the laptop is connected to the internet. If not, try to launch Examplify again and follow directions. Restart the computer if exam wasn’t sent. More information about Confirming an Answer File Upload.
What to do if student needs to submit a 2nd exam attempt	Examplify – technical	ExamSoft only allows one exam file submission at a time. If a student has been approved to submit a second exam file, the first exam file must be deleted. Only the Admin can delete exam files. Follow these steps: Contact the ExamSoft admin and/or Ed-Tech to have the exam file deleted. Confirm the file deletion Student can now submit the second exam attempt If the student submitted the 2nd attempt before the first exam was deleted, the student must manually submit their exam file by connecting the iPad to a computer. Instructions for how to complete manual upload are available. Confirm 2nd exam attempt in the portal. Contact Ed-Tech with any issues. View instructions on how to complete a manual exam file upload. Important When manually uploading an exam file, the student must use the same iPad that was used to complete the exam.

Exam Details
After the exam downloads, look through the Exam Settings and Exam Details. Note the time limit, the available features, and any security restrictions.

Exam Login
At the scheduled time for this exam, you can enter your Exam Password (as provided by your instructor). Follow the on-screen prompts to continue.

Secure Exams: Airplane Mode and App Self-Lock

If you are taking a secure exam, you'll see prompts about special settings.
Airplane Mode: You'll be prompted to put your device into Airplane Mode, which disables your Wi-Fi connection as required for the secure exam.
App Self-Lock: You'll be prompted to confirm that your device is in Single App Mode, as required for the secure exam. You'll need to select Yes to continue.

After Login

If you are prompted to close Microsoft applications: We recommend that you go to each application to save any work in progress, and then exit the application. The return to Examplify and reselect Start Exam.
If you are prompted to wait before you begin: Be aware that all activity will be logged, and it is important that you meet the requirements for this exam.
In an on-site exam, follow the instructions from the on-site proctor.
In a remote exam, follow any instructions that you received from your instructor or exam manager about when to begin the exam.
When ready, select the Continue button. Then select the check box and select Start Exam.

After the Exam
To submit your exam:

To submit your exam:
If you reach the final question and the Next button changes to the Submit button: Select the Submit button.
If you decide to submit the exam before you complete the final question: Near the top right corner of the screen, select Exam Controls, and then select Submit Exam.
Confirm that you are ready to exit. (If you need to return to your exam, select Go Back.)
Select Submit Exam or Submit & Exit to close your exam.

Note: If you are taking a secure exam, you'll be prompted to turn off Airplane Mode and reconnect to Wi-Fi. After following the on-screen instructions, you'll be able to select Next to upload your assessment.

For more information go to Prepare to Take an Exam

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Using iPads with Examplify